Liz Marsden - Senior Property Manager
To everyone at Australian Security & Antennas,
On behalf of our landlord and the team at McInnes Management I would like to pass on our thanks for the excellent service from your company and particularly Gordon. Gordon fixed in 30 minutes a problem that another company had quoted $690 and a new antenna. Gordon's price $155 - BRILLIANT.
I would like to thank you for the job you did for me. It is not often that you come across a company that carries out all aspects of a job from booking, turning up on time and performing the job in a friendly and professional manner. I will have no hesitation in recommending you to other people. Thank you.
I would just like to say that I am 100% happy with my new antenna, and service I received from the technician that not only installed it but helped me understand why I had the problems I had with my old antenna. Very professional, would recommend to anyone, keep it up.
I faxed you at 10 this morning, the client called me at 11:15am this morning to say job is done. She also said she was ecstatic and has taken your card to tell all her friends.
Thank you so much, we have so much work because of the storm and you make our life so much easier, which we really appreciate.
You could have a side line to your business teaching other service company how to provide fantastic customer service.
Hi Matt just a brief note to let you know how impressed I was with your service. I rent at 4/13 Irving ave., Prahran through Thompsons.
Someone contacted me asap, when I rang back the reception lady was very helpful and happy.
I was given a SPECIFIC time ( I nearly collapsed in the era of Optus, Foxtel etc. giving between 12-5 -8-1 etc. as if no-one has a job...)
Cooper was on time, courteous and went beyond what was needed..
All in all fantastic experience. I'm quick to highlight poor performance, so this was the opposite!
Thank you for your service today. Your technician was a nice guy who went out of his
way to save us money. He fixed our wiring and boosted the signal and he did not have to change the aerial. Thanks again for your fantastic service.
Recently my television set developed a fault- the picture would either freeze or break up. The people who installed the set said it was probably an antenna problem. Not knowing who to contact I consulted the yellow pages and chose to phone your company. Your receptionist was most helpful, and indeed anxious that I should have the equipment looked at prior to the Olympic Games.
She arranged for your technician to come on the same day as I called. I just know him as Tim. He was by far the most helpful tradesperson I have ever had in my home.
He went to great lengths to find the problem (was concise in his advice) carried out the work to my complete satisfaction - and throughout, was most obliging -he was a true professional.
In these days when most complain about either poor service, or lack of service, I believe it is important to register satisfaction when one meets with it.
If I ever have any problem in the future, I certainly know who to call, and I just hope Tim is the man to knock on the door.
I wanted to pass on my thanks for such a professional and friendly service you
You came when you said you would, you called and told me when you were on your way, and
the technician was friendly and helpful.
It was great dealing with you.
I just wanted to comment on how satisfied we were with Australian Antennas.
Everything from the service of the call centre, the friendliness of the technician and the great price. We will be sure to use Australian Antennas for all our aerial needs. Thanks.
Just wishing to compliment Craig on his friendly and efficient work today. No fuss
problem fixed - at a fair price. Thank you!